Shipping & Delivery Promise

In-stock paid orders are normally dispatched the same day or the next business day. Rare delays can happen during major releases, very high-volume periods, severe weather, carrier disruption, or if a payment needs a quick verification check.

If anything unusual affects your order, we will contact you rather than leave you guessing. Shipping charges and the delivery services available to you are shown clearly at checkout before you pay.

Every successfully paid order is guaranteed to be dispatched. The only exceptions are fraud or payment verification issues and events that make fulfilment legally or physically impossible. In those rare cases we contact you and provide an appropriate remedy, including a full refund where we cannot fulfil the order.

Tracking is sent after dispatch whenever the chosen service includes it. Insurance is applied automatically to every order — you do not need to add or pay for anything extra.

We remain responsible for your parcel until the carrier records it as delivered. Carriers set their own transit times, so we cannot guarantee an exact arrival date.

A paid pre-order reserves your product and is guaranteed to ship once the item is officially released and has arrived with us.

Manufacturer release dates, allocations and inbound delivery timing can change, and those decisions sit outside our control. If timing moves, we will keep you informed. If we ultimately cannot fulfil a pre-ordered item, you receive a full refund for that item.

Your order is handled by collectors, not a warehouse conveyor. We pack sealed product with protective materials chosen for the item — rigid protection for single packs and slabs, cushioning and snug boxing for boxes, bundles and cases.

Sealed collectibles can carry minor factory or transit imperfections, so we do not promise flawless outer packaging. What we do promise is genuine care in packing and real support if something arrives wrong. See our customer reviews for how that works in practice.

Contact us at info@POGPACKS.com with your order number. For damage, please include clear photos of the parcel, the shipping label, the packing materials and the item itself, and keep the packaging while we review the case.

We investigate with the carrier and work toward an appropriate resolution under the included insurance coverage and applicable law. You will not be left to fight the carrier alone.

If tracking says delivered but the parcel is not there, please check with household members, any safe place or mailroom, and your local carrier first — then contact us promptly so we can open an investigation while the carrier still has records.

Nothing here limits your rights under applicable law. See also our refund and cancellation policy and contact page.

We ship worldwide from Virginia, USA. Unless checkout states otherwise, duties, import taxes, customs fees and compliance with your country's import laws are the buyer's responsibility. Please check your local rules before ordering.

Customs authorities may inspect, open, repackage, delay, refuse, confiscate or charge fees on an international shipment. Those decisions are made by the authorities, not by us.

We cannot control customs decisions and cannot cover charges, delays, confiscation or damage caused directly by customs handling where the carrier or insurance provides no coverage. We will still supply documentation and give you reasonable help pursuing a claim.

If an international shipment is refused or goes unclaimed and is returned to us, we can refund it after return and inspection, less unrecoverable outbound and return shipping, customs charges and fees — except where applicable law requires otherwise.

Please double-check your delivery address before paying. If something needs correcting, contact us straight away and we will do everything reasonable to fix it before dispatch. Once a parcel is with the carrier, rerouting cannot be guaranteed.

Questions about shipping? Contact us before or after ordering — we're here to help. Email info@POGPACKS.com or use the contact page, and our team will get back to you within 24–48 hours. More answers live in our FAQ.