POGPACKS

Refund and Cancellation Policy

Refund & Cancellation Policy

At POGPACKS, we stand behind the authenticity and quality of the products we sell. Due to the collectible and limited nature of trading cards, we maintain a strict cancellation, return, and refund policy. Please read carefully before placing your order.

Cancellations

  • Orders may be canceled only before they have shipped.

  • Once an order has shipped, it cannot be canceled.

  • If a refund is later approved on a shipped order, a 5% restocking fee will be applied.

Returns

  • Returns are considered case by case and must be approved by our team.

  • All returned products must be in their original condition, including packaging, tags, and any accessories.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

  • Refund requests made after shipping are subject to inspection and approval.

  • Refunds will be processed once returned items are received and verified.

  • A 5% restocking fee will be deducted from all refunds on shipped orders.

  • Shipping costs are non-refundable.

  • Refund requests must be initiated within 30 days of delivery.

Heavy Packs – Guaranteed Holo Insurance

For heavy booster packs sold with Guaranteed Holo Insurance:

  • The pack must be opened on uninterrupted video with the tamper seal visible before opening.

  • The video must clearly show the opening and contents.

  • Openings without video, missing tamper seal, or incomplete footage will not qualify for coverage.

  • Refunds will be refunded the amount at the time of purchase

Shipping Insurance

  • Insurance is automatically applied to all orders.

  • We hold liability until the package is marked as delivered by the carrier. After delivery confirmation, responsibility transfers to the customer.

Questions?

If you need help with a cancellation, return, or refund, please contact us at info@POGPACKS.com. Our team will get back to you within 24–48 hours.